FAQ

Sign up or sign in, use your assigned Florida warehouse address when shopping online, upload your invoice or pre-alert when required, then track your package as it moves through receiving, customs, and delivery.

JAM SHIP COURIERS, 4090 NW 12TH STREET, [Your Customer ID], LAUDERHILL, FLORIDA 33313, United States. Include your Customer ID so we can identify your packages.

Delivery times can vary based on flight schedules, customs processing, warehouse volume, and whether your invoice or clearance information is complete.

Restricted or prohibited items may include weapons, illegal substances, hazardous materials, certain chemicals, and items restricted by airline or Jamaica Customs regulations. Always verify before purchasing.

Yes, invoices help verify the value of your items for customs clearance and accurate duty assessment.

Package consolidation may be available depending on package status, size, weight, and warehouse processing rules. Contact support for assistance before shipment processing.

Contact support as soon as possible with your tracking details, invoice, photos, and any supporting documents so the matter can be reviewed.

Upload accurate invoices early, avoid restricted items, review duty estimates before purchasing, and check whether combining shipments or choosing lighter packaging is suitable.

For official customs information, contact the Jamaica Customs Agency or visit their official website. Customs rules and rates can change.

GCT is a tax that may apply to imported goods in Jamaica, depending on the item category, value, and customs assessment.

A TRN may be requested for customs clearance depending on the shipment, declared value, or clearance requirements.

Use the tracking page or your customer dashboard to follow package status updates from warehouse intake through shipment and pickup or delivery.

It means your package is being reviewed or processed by customs before it can be released for final billing, pickup, or delivery.

Contact support and make sure your invoice and required documents are uploaded. Some delays are caused by inspections, missing documentation, or customs volume.

Payment is usually required after fees are calculated and before pickup or delivery, depending on your package status and service option.

Payment options may include cash, bank transfer, card, or other approved methods depending on the office or delivery arrangement.

The calculator provides an estimate only. Final charges depend on actual weight, customs assessment, declared value, exchange rate, service fees, and applicable taxes.